Shipping policy

At Espuela Design Co., we value your business and strive to deliver your order in a timely and secure manner. Please review the following shipping guidelines to ensure clarity and transparency.

Order Processing

• All orders must be fully paid and cleared before processing begins.

• Please allow 24 HOURS for your order to be processed before it ships.

• Processing times may be longer during holidays, high-demand seasons, or while we are attending shows and events. We appreciate your patience and assure you that we will do everything possible to ship your order on time.

Shipping Methods & Delivery

• Shipping costs and delivery timelines are calculated at checkout based on your location and the shipping method you select.

• Estimated delivery times are provided by the carrier and may vary depending on distance, weather conditions, and carrier delays.

• Espuela Design Co. is not responsible for delays caused by shipping carriers, customs, or other circumstances beyond our control.

Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Responsibility & Liability

• Espuela Design Co. is not responsible for lost, stolen, or damaged packages once they are in the possession of the shipping carrier.

• We recommend selecting a shipping option with tracking and insurance at checkout for added protection.

• If your package is marked as delivered but cannot be located, please contact the carrier directly.

International Shipping

• International shipping times and fees vary by destination. Customs duties, taxes, and fees are the responsibility of the customer and are not included in the purchase price.